EXCHANGE ONLY !
In the unlikely event of there being a problem with your “Serious Air” compressor, you must contact us immediately (details are on Contacts page) to notify us of the problem. If we cannot sort it out over the phone, you must send it back to us within 7 days of receiving it, or have proof that you have mailed it within that time frame.
You, as the purchaser must pay the return postage and insurance charges initially.
After receiving the compressor, we will examine your complaint, and, if valid we will exchange it for another one of the same make and model. We will ship it back to you at our expense and reimburse you for an equal amount to shipping by Australia Post, including insurance on the full value of the compressor.
If we cannot find the fault, we will ship you another compressor, but we will charge you a re-stocking fee of 20% of the full price of the compressor. We will ship the replacement compressor back to you, but, we will not reimburse you for your shipping costs, getting the compressor back to us.